publication date: Friday, July 13, 2007 (part of Round XXX)

category: Business

clue: This retailer taught his staff to field complaints with the attitude that the customer is always right.

explanation: Field founded the Marshall Field's department store chain. The phrase "the customer is always right" is attributed to him. more…

solved by: Russ Wilhelm, Steve West, Justin Woods, Joanna Woods, Matthew Preston, Denise Sawicki, Steve Dunn, Mike Eberhart, Aaron Shurtleff, Elliot Farney, Jerry Mathis, Tony Peters, Lori Lancaster, Mihai Rusu, and Michael Paul Cote

trivia: Numerous incorrect guesses were made for Gordon Selfridge and Potter Palmer, Field's retail partners who have also been credited with "The customer is always right."

Chicago Week This goo was part of Chicago Week.



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