by Scott Hardie on August 27, 2008
I just wanted to take a minute to thank Amazon.com. They've been my primary retailer for over a decade now, not to mention the seller of most prizes in the goo game and Oscars contests on this site. Once they started offering their Prime service ($80/yr gets you free 2-day shipping and discounted overnight shipping), they leveled the playing field against local retailers: No longer did I feel the need to save up a list of several items and buy them all at once to save on shipping. If I wanted a particular item, I just ordered it, and it showed up two days later. This has saved me more 45-minute drives across town to Best Buy than I can count.
But they really bought my lifetime loyalty this week, at a cost of $80. We ordered two items for that much, to be delivered the same day. UPS said the packages were placed at our front door at 5:19pm. We were home and heard no doorbell. I stepped out at 5:25pm and saw no packages. I walked around the building and asked neighbors if they had it, nothing. The front office of the apartment complex didn't have it either. It couldn't have been theft in that brief six-minute window, which leaves driver error. UPS made me jump through hoops for days even to file a claim, and ultimately wouldn't help. So I told Amazon about it. They sent replacements overnight, no questions asked, with a friendly apology. I expected a lot of hassle just to get a partial refund, not treatment this fair. I suspect that the sizeable sum I've spent there over the years might have helped, but anyway, I'm glad to get it. This is the way to thank a customer, and here's thanking them right back. There's finally a new Best Buy opening in my neighborhood, but I see no reason to shop there.
Four Replies to Amazon Appreciation
The creator of Funeratic, Scott Hardie, blogs about running this site, losing weight, and other passions including his wife Kelly, his friends, movies, gaming, and Florida. Read more »